Customer Service?

Ok first of all let me say if anyone out there has verizon wireless all I can say is good luck!!!!  I had them for 5 years and all I can say is wow.  I got a phone and supposedly it was the "top of the line"...well lets see 5 phones later and hours on the phone with various customer service reps. I am done.  I was told by one representative that "Ma'am you are one person in a multi million dollar company, do you really think that what you pay makes a difference?  Pretty sure we survived before you and will survive after you as well"  HMMMMM.....I have worked in customer service for 15 years and most of those years in managment, all I can say is if someone under me ever treated a customer like that they would have been fired.  Well now I am done and I am with Sprint....I guess all is well that ends well right?